Dmytro Irzhytskyi
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Dmytro Irzhytskyi

About

20+ years of making delivery work

I have spent more than 20 years in IT services, most of them responsible for delivery. I started as a project manager, ran PMOs, led a SoftServe delivery location of up to 250 people for nine years, and held COO roles in three companies.

What I care about most: delivery that does not depend on heroics, leaders who outgrow their managers, and what AI actually changes in how teams are run.

Since 2021 I also teach. My course Leading IT Teams at Laba Business School has trained 500+ current and future IT leaders.

I live in Sofia, Bulgaria, and work in the EU time zone.

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Operations

COO and general management

  • 2025-2026
    Chief Operating and Technology Officer · Cloudfresh

    Led delivery, operations and technology for a premier Google Cloud partner operating across EMEA. Owned delivery (development, project management, customer success, delivery operations) and ran company-wide operations through the operations and HR teams. Designed the delivery governance framework and launched the cloud, AI, security and workplace collaboration practices.

  • 2010-2012
    COO / Senior Project and Program Manager · Componence Social

    Ran operations and reported to the management board, alongside programmes in web applications and social media. Major Netherlands accounts; remote teams in Ukraine, the Netherlands, Germany and India.

  • 2007-2008
    General Manager · Componence Ukraine

    Ran two business units in Kyiv and Lviv (12 and 10 people): financial results, reporting to the management board, the organisation and communication structure of both offices, hiring and developing the management layer.

  • 2002-2006
    COO · Webolab

    Started up the Ukrainian business unit of a UK company: built the team, ran operations and delivery.

Delivery

Delivery leadership, PMO and programmes

  • 2016-2025
    Delivery Director · SoftServe, Sofia

    Led a delivery unit of up to 250 people on a portfolio of accounts in one of SoftServe's global locations: a $10M+ portfolio, P&L, pre-sales from the delivery side, cross-cultural integration. Grew project managers into Delivery Directors and VPs. Best Business Mentor 2020 · SoftServe growth award 2024.

  • 2014-2016
    Senior Project Manager · SoftServe, Lviv

    A programme for a key healthcare customer: a team of 50, budget, risks, the client relationship and PMO initiatives.

  • 2012-2014
    PM / PMO Consultant · own practice, Kyiv

    PMO outsourcing, adapting processes and methodologies to the client, crisis management of troubled projects.

  • 2013-2014
    Consumer Engagement B2C Project Manager · Nestlé, Lviv

    Enterprise rollouts of corporate websites with a team distributed around the globe.

  • 2012
    PMO / Senior Project Manager · Postindustria, Kyiv

    Project audits, crisis management of the company's key project, remote teams.

  • 2008-2010
    PMO / Senior Project and Program Manager · BOSSdev, Kyiv

    Health of the project portfolio and escalations, QA and resource pool processes, mentoring junior PMs. Key accounts in the USA and Canada, teams in Ukraine and Argentina.

  • 2006-2008
    Project / Program Manager · Componence Ukraine

    Programmes up to a large platform product for clients in the Netherlands and Germany; introduced a PRINCE2-based methodology.

Teaching and mentoring

Growing the next leaders

  • 2021-now
    Author and trainer, Leading IT Teams · Laba Business School

    500+ leaders trained, most of them newly promoted managers making the jump from expert to leader. Average NPS 4.8. The latest edition is rebuilt around leading teams through uncertainty and AI-driven change.

  • Ongoing
    Mentoring

    1:1 for new leaders and corporate mentoring for key people. SoftServe Best Business Mentor 2020.

Education

  • MBA, FinanceUniversity of Hull · 2002
  • Specialist, Applied LinguisticsVolyn National University · 2000

Languages

  • UkrainianNative
  • EnglishFull professional
  • Bulgarian, German, PolishLimited working

Certifications

  • Project Management Professional (PMP)®PMI · since 2013
  • Agile Hybrid Project ProPMI · 2021
  • Building Strategic AgilityDuke Corporate Education · 2022
  • High-Performance LeadershipCornell University · 2019
  • Trusted Advisor, Level 2Dale Carnegie Training · 2019

Industries

Healthcare · Financial services · Media and e-commerce · FMCG and retail · Cloud and IT services

Outside work

Running and half-marathons, the mountains, and philosophy. [Draft: Dmytro to write this in his own words.]